Question 1

Help, I have a plumbing emergency!

Accepted Answer

Safety first!  Electricity and water are not a good mix, so switch the electricity off at the power box if needed first.

Question 2

Help! How do I turn off the water!

Accepted Answer

You may have been shown the main valve as a stopcock, isolating valve or toby. This valve is positioned on the boundary close to the road, usually under a blue or black cover.

Question 3

Can I unclog the drain myself?

Accepted Answer

If you have a plunger, it's worth trying to clear a blockage yourself. We suggest using a plunger that has a long handle, particularly for the toilet, so you can stand back out of the splash zone. Chemicals are not suggested as they rarely do a good job and can damage your pipes.

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